Start with what matters
Access does not begin and end at the ramp.
A place can technically be accessible and still ask an extraordinary amount from the person trying to use it. A long queue can be step-free. A museum can have an elevator and nowhere useful to sit. A hotel can have an accessible room and a breakfast setup that turns the morning into work.
We still care deeply about formal accessibility. We also pay attention to the less glamorous pieces that determine whether access can actually be used: distance, waiting, seating, food, noise, transitions, staff knowledge and how easy it is to change course.


